Partner Customer Support Dashboard

New Case Entry Form

← Back to Dashboard

✅ Case Entry Generated!

Copy the code block below and paste it into your data.js file inside the requests array.

📋 Case Identification

IR / Case # *

Related Case / KBA #

Link to IR in Internal System *

Paste the full URL so people can click through to the case details.

Date Logged *

Status *

👥 People & Organizations

Partner Name *

End Customer *

Partner Contact Name

Siemens Owner *

🔧 Issue Details

Product / Bundle *

Issue Type *

Issue Summary *

Escalation Level *

Initial Response Time (minutes)

Leave blank if you haven't responded yet. You can update data.js later.

✅ Pre-Triage Checklist

Check off what information has already been gathered for this case.

Sold To Confirmed

ECA ID Obtained

ECA Admins Identified

Installation Steps Documented

Error Logs Collected

🚀 Submit

When you click "Generate Case Entry", a code snippet will be produced below. Copy it and paste it into your data.js file to add this case to the dashboard.